Dear Valued Clients of Heritage Animal Hospital,
Both clinics of Heritage Animal Hospital are open and ready to provide service for you and your pet. We are still providing curbside service for appointments and food and medication pick up, which means only staff members are currently allowed in the building (although there are a few exceptions to this rule). There is no limitation on what types of appointments we are taking and we are accepting new clients. However, we do ask that you call and schedule your appointments with plenty of advance notice as we have been extremely busy and this will help to ensure that we can provide the service that you are looking for in a timely manner.
In response to COVID-19, we are still operating under our new curbside protocols. When you arrive to the clinic, please remain in your car and call the respective phone number (Greenville office: 920-757-0407, Hortonville office: 920-779-4343). For appointments, after calling to let us know you have arrived, a technician will be come to your vehicle and bring your pet inside for the exam. While you are waiting in your vehicle, a doctor will call to discuss the reason for today’s visit and any findings/instructions they may have for you. At the end of the visit, one of our receptionists will be calling you to collect payment, after which a technician will bring your pet back out to your vehicle along with the receipt and any items that may have been purchased.
If you need to simply pick up medication or pet food, please call ahead to streamline the process. We will have you pay over the phone for your items at the time the order is placed or when you arrive to pick them up, either is fine. You will just need to let us know when we should place the items outside (we have a pick up area next to the front door at each clinic), we can do so immediately if you plan to pick it up shortly or you can give us another call when you arrive at the clinic.
During this time we prefer to take payment over the phone by credit or debit card but cash and checks will also be accepted.
Please visit and like our Facebook page where you will find important updates as they become available, https://www.facebook.com/HeritageAnimalHospitalWI/
We continue to ask that you do not visit the clinic if you or someone you have been in contact with are showing signs of illness, especially fever, cough, or shortness of breath. Please do not hesitate to call us with your questions and needs. We will do our best to accommodate you in these challenging times.
Thank you for your patience and working with us as we try to navigate how best to handle our operations in this ever-changing pandemic situation.
We appreciate all of you,
From the HAH Team