Dear Valued Clients of Heritage Animal Hospital,

Beginning on May 3rd, 2021, we will be allowing clients to accompany their pets inside the clinic for appointments. However, it is important to note that our policies will need to be followed for this to be possible. Please be aware that this entire situation is still ever-changing and our policies and operating guidelines will be as well.

Only clients with routine, sick pet, or euthanasia appointments will be allowed to enter the clinic. If your pet is coming to be admitted for a drop off appointment or surgery, or here for a technician appointment, you will still remain in your vehicle and we will continue to provide curbside service.

Medication and food pick up will continue to be provided with curbside service as well.

If you are feeling ill or have had any symptoms of COVID-19, we ask that you reschedule your appointment for a later date. If you have been in contact with anyone that has tested positive for COVID-19 within the last two weeks, we ask that you remain in your vehicle for the entirety of the appointment and we will continue to provide you curbside service.

If you have not encountered any of the previously mentioned conditions then you may come inside the clinic. However, the following protocols must be followed for admittance:

  • You will still call the clinic when you arrive.
  • You must wait in your car until a room is available. Once a room is available, a staff member will escort you into the building for your appointment.
  • Only one person from each household may enter the clinic. If you are unable to leave the other people with you unattended, for example young children, we will happily continue to provide you curbside service.
  • You will be required to wear a mask. If you do not have a mask or forgot yours, one will be provided for you for a small fee.
  • You must maintain proper social distancing.

If you feel you are unable to meet these requirements, or if you would simply prefer it, we will continue to provide you curbside service.

For curbside service, when you arrive to the clinic, please remain in your car and call the respective phone number (Greenville office: 920-757-0407, Hortonville office: 920-779-4343). For appointments, after calling to let us know you have arrived, a technician will be come to your vehicle and bring your pet inside for the exam. While you are waiting in your vehicle, a doctor will call to discuss the reason for today’s visit and any findings/instructions they may have for you. At the end of the visit, one of our receptionists will be calling you to collect payment, after which a technician will bring your pet back out to your vehicle along with the receipt and any items that may have been purchased.

If you need to simply pick up medication or pet food, please call ahead to streamline the process. We will have you pay over the phone for your items at the time the order is placed or when you arrive to pick them up, either is fine. You will just need to let us know when we should place the items outside (we have a pick up area next to the front door at each clinic), we can do so immediately if you plan to pick it up shortly or you can give us another call when you arrive at the clinic.

Please visit and like our Facebook page where you will find important updates as they become available, https://www.facebook.com/HeritageAnimalHospitalWI/

Lastly, thank you for your loyalty and sticking with us through these challenging times. Our entire team is very excited to begin the process of having you back in the clinic with your pets; we have missed you!

Sincerely,
The Staff of Heritage Animal Hospital